Privacy Policy

Durban Auto Hub values your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and South African privacy legislation. This policy explains how we collect, use, disclose, and safeguard your information when you interact with our online platform and associated services.

Information We Collect

We collect information that you voluntarily provide to us when you use our services such as new or pre-owned vehicle inquiries, trade-in valuations, finance applications, or after-sales support. This includes:

• Personal identification details (e.g., name, address, contact numbers)
• Vehicle information (e.g., VIN, model preferences, trade-in vehicle details)
• Financial information relevant to vehicle finance assistance
• Correspondence and communications with Durban Auto Hub representatives

How We Use Your Information

Your information is used to provide and improve our automotive sales and support services, which includes but is not limited to:

• Processing vehicle purchase and finance applications
• Scheduling vehicle servicing, warranty claims, and after-sales support
• Conducting vehicle valuations and sourcing vehicles based on your requests
• Communicating updates, offers, and important notices related to your transactions
• Complying with legal and regulatory requirements

Legal Basis for Processing

Durban Auto Hub processes your personal data based on the following legal grounds:

• Performance of our contract with you (e.g., vehicle sales or finance agreement)
• Compliance with legal obligations applicable to our business operations
• Your consent (where required), which may be withdrawn at any time
• Our legitimate interests in providing and improving automotive services

Data Sharing and Disclosure

We do not sell your personal data. Your data may be shared with trusted third parties only as necessary to deliver our services, including:

• Financial institutions and credit providers for finance assistance
• Vehicle manufacturers and warranty providers
• Service and maintenance partners involved in after-sales support
• Legal authorities when required by law or to protect our rights

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. When data is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

• Right to access the data we hold about you
• Right to correct or update inaccurate or incomplete data
• Right to request deletion of your data, subject to legal and contractual obligations
• Right to restrict or object to certain processing activities
• Right to data portability where applicable
• Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at our physical address provided below.

Data Security

Durban Auto Hub implements appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

International Data Transfers

Your personal data may be transferred and processed outside South Africa where necessary for business operations. We ensure that any such transfers comply with applicable data protection laws and provide adequate safeguards.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance your experience, analyse traffic, and improve site functionality. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

Contact Us

If you have any questions or requests regarding your personal data or this privacy policy, please contact us at: